FAQ
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If you received a damaged product, you may request for an exchange within seven (7) days of receiving your parcel. Drop us an email at info@shopcakenis.com with your order number and product details within 2 days from the date of receipt and we’ll get back to you as soon as possible!
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All purchases are non-refundable. If you received a damaged product, you may request for an exchange of the same item. If your exchanged item is no longer in stock, you are allowed to exchange for another item of the same value. We will not refund the price difference should you choose a lower priced item. Any exchanges can only be made once per receipt.
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Unfortunately, no. All sale items and purchases made with discount coupons are strictly non-exchangeable and non-returnable.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
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All intimatewear, shapewear, swimwear, undergarments and cosmetics are strictly non-returnable and non-exchangeable once your order is confirmed. Other apparel items can be exchanged if it is due to faulty/damaged/defective items however subject to availability. No exchanges will be allowed for size. Due to unpredictable stock movement and to avoid further disappointment, we highly encourage you to choose your size correctly and refer to our size guide when placing an order.
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Unfortunately we do not allow returns or exchanges directly from our HQ. Please email info@shopcakenis.com with your product details instead and we will assist you on how to return/exchange your product(s).
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All return/exchange requests will be processed within seven(7) working days upon parcel receipt.
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We regret to inform you that all reward points used will not be refunded as it has been utilized for your prior purchase. Rewards points earned for returned items will be credited from your account too.
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We’re so sorry! Kindly notify us at info@shopcakenis.com for further assistance.
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Unfortunately we do not provide replacement of our packaging. Our Cakenis corrugated box is the medium we use as our packaging to ensure that the item purchased is in good condition.
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Proceed to check out as usual, then click proceed to payment. Under "redemption", select store credit and key in the amount you wish to redeem and then click "redeem".
FAQ - Cakenis Curves
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All of our curves are suitable for daily use and can be worn underneath your clothing except for Waist Trainer.
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We would recommend Cakenis Curves (Javanese) Wrap for confinement.
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Why not? The snug fit of Cakenis Curves helps you to stay more focused in controlling your appetite while supporting your slenderised journey.
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Grab your measuring tape and do not take your measurement on top of your clothing. We highly encourage our customers to refer to the product description as well as the size guide of the product itself for reference before purchasing. Exchanges of size for all Cakenis Curves products are not allowed once payment is confirmed.
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Our curves have small bones to keep it from rolling down except for the Javanese Wrap and undergarment which is Love Handle Brief.
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Yes, you can wear curves during sleep especially Waist Trainer, Girdle and Corset.
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All of our curves cover the tummy area, especially our Waist Trainer, Girdle and Corset. It will help to tuck in flabs and achieve the flat tummy look.
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It’s 1,000cm (Length) x 20.5cm (Width)
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Corsets and Girdles are the most suitable to wear for weddings and events.
FAQ - Rewards Point
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Sorry, you have to opt for either one
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Nope! You can redeem your points anytime you like. We would suggest you accumulate your points so that you can utilise them when your favourite products are in stock!
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Unfortunately, no. Your purchases are only eligible for points once you have registered as our members.
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Create an account and register as a member. You will receive 200 points upon registration. Earn your points through shopping with us and Redeem your points to purchase new assemblies.
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You will automatically earn 200 points upon registration. You can also earn 1 point for every RM1 spent.
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1. Log in to your account
2. Click on the rewards icon at the bottom of the page
3. Toggle the bar based on the number of points you want to redeem
4. A automated code will be generated
5. Copy and key in the code during checkout under discount code section
Once you have 1000 points, you can redeem RM10 off voucher; 2000 points for RM20 off voucher and 3000 points for RM30 off voucher.
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You can always reach out to us via email at info@shopcakenis.com
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Members will receive exclusive benefits such as early access to new launches and special promotions.